We recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.
In the course of providing our services to you or interacting with you, the collection of personal information in some instances is necessary or unavoidable. We are committed to protecting the privacy of all personal information that we collect and ensuring that your personal information is stored and handled correctly.
All personal information collected by us will be treated in accordance with the Australian Privacy Principles (“APPs”) as contained in the Privacy Act1988 (Cth) (“Privacy Act”). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.
While our Platform may contain links to websites owned by third parties, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the privacy policies of these third parties and we are in no way responsible for the privacy practices of these third parties.
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. Information where we have removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.
“Sensitive information”, a sub-set of personal information, is information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices, or criminal record, and includes health information and genetic information.
Information collected directly from you
We collect personal information from users of the website (Task Hosts or Task Completers). The kinds of personal information that we may collect from you and hold include:
We will only collect sensitive information from you if you consent to the collection of such information and such information is reasonably necessary for one or more of our functions or activities.
Information we collect automatically
We may automatically collect information from you and your devices when you use our Platform. This may include your IP address, the type of browser and device or operating system you use to access our Platform, the date and time of your visit, language preferences, pages visited, information downloaded and other identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to our Platform.
We may also use third party web analytics services on our Platform, such as Google Analytics. These service providers help us analyse how users use our Platform.
Information we collect from other sources
We may collect personal information about you from third parties that assist us in providing you access to and the use of our Platform, such as service providers who assist with identifying you or companies that offer their products and/or services on our Platform.
Other users may provide us personal information about you through our Platform. Examples include when a user posts feedback regarding another user.
We collect certain personal information directly from you. For example, you provide us with personal information about yourself when you:
We may also collect information about you from other sources, such as third parties who provide services to us, and other users who provide feedback about you.
If we receive personal information that we have not requested (unsolicited information) then we will destroy or de-identify the information if it is lawful and reasonable to do so.
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide to you access to and the use of our Platform. We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.
For example, we may use the information obtained from you to:
If we do not collect, hold, use or disclose your personal information, or if you do not consent to us doing so, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide to you access to and the use of our Platform.
We may use technologies like cookies and web beacons to recognise you when you to visit or use our Platform and to provide, improve, protect and promote our products and services.
A "cookie" is a small text file which is placed on your computer or device by our webpage servers when you access our Platform. The purpose of a cookie is to help analyse web traffic and to allow our Platform to respond to you when you return to our Platform. Cookies are also used to enhance the secure use of our Platform.
Cookies are frequently used and in themselves do not identify the user, just the computer used.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies, you may not experience optimum performance of our Platform.
We also may use “web beacons” on our Platform. A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies to our service providers’ servers, such as the server of Google AdWords. These web beacons enable our service providers to compile anonymous information about your browsing activity.
We may use features of Google Analytics for display advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keywords used to visit our Platform.
We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications.
We will not provide your information to third parties for marketing purposes without your consent.
We normally collect or use information from you where we have your consent to do so, where we need the information to perform a contract with you, to provide our products or services to you upon your request, or where the processing is in our legitimate interests and not overridden by your data protection interests or rights and freedoms.
For example, when we:
Information shared with third parties
We will only disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, such as to other users of the Platform to facilitate the connection between Task Hosts and Task Completers, or for a related secondary purpose that could be reasonably expected, such as to insurance providers or other third parties for the purpose of arranging insurance on your behalf.
We may also share your personal information with:
Where we wish to use or disclose your personal information for other purposes, we will obtain your prior consent. Otherwise, we will only disclose your personal information to third parties without your consent if the disclosure is:
We will not sell your personal information without your consent.
Third party analytics
We may use third party web analytics services on our Platform, such as Google Analytics. These service providers help us analyse how users use our Platform. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. These service providers may retain and use anonymised, aggregated data collected from users of our Platform in connection with their own businesses, including in order to improve their products and services.
In the event that we undergo reorganisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party in compliance with applicable law.
We respect the privacy of your personal information and will take such steps as are reasonable in the circumstances to protect such information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Your personal information may be held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and will take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure.
The steps we take to protect your personal information may, if applicable, include the following:
Personal information that we hold may be transferred to our affiliates or service providers in select other Countries. By using our Platform you consent to such disclosure. We will only disclose your information to such locations if permitted by law.
If your personal information is disclosed to another country we will ensure that any disclosure is in accordance with the relevant laws, and that appropriate safeguards are put in place.
We will only retain your personal information for as long as is reasonably necessary in relation to the purposes for which it was collected. We will also retain personal information to ensure compliance with any applicable statutory or regulatory obligations imposed on us in relation to the retention of records.
Where you have requested we stop processing your personal information for marketing purposes, we may retain a record of your request to ensure we abide by your request in the future.
When your information is no longer needed, or if you request that we delete any personal information which we hold about you, we will use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed. For example, paper records are shredded or destroyed securely and any electronic records are deleted from all locations, to the best of our ability, or permanently de-identified.
Our Platform is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16.
If it comes to our knowledge that we have collected personal information of a child under 16 years old, we will take steps to delete such information as soon as possible.
If you make a request to us to access personal information about you that is held by us, we will review our records to determine the personal information relating to you which we hold. We will endeavour to respond to your request within a reasonable period after the request is made, and give access to the information in the manner requested by you, if it is reasonable and practicable to do so.
We may withhold access to some of the personal information which we hold in circumstances where we consider that:
We will not charge you for the making of the request. However, we may charge you for the reasonable costs incurred by us in providing you with access to the personal information held by us.
If we refuse to give access to the personal information because of one of the above reasons, or to give access in the manner requested by you, we will give you a written notice setting out the reasons for the refusal (except to the extent that it would be unreasonable to do) and the mechanisms available to complain about the refusal.
To assist us to keep our records up-to-date, please notify us of any changes to your personal information as soon as possible following the change.
If we hold personal information about you, and either we are satisfied that the information held is inaccurate, out-of-date, incomplete, irrelevant or misleading, or you request us to correct the information, we will take such steps as are reasonable in the circumstances to correct that information to ensure that the information is accurate, up-to-date, complete, relevant and not misleading (having regard to the purpose for which it is held).
If we correct personal information about you that we previously disclosed to another entity that is required to comply with Australian privacy laws, and you request us to notify that other entity of the correction, then we will must take such steps as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.
If we refuse to correct the personal information as requested by you, we will give you a written notice setting out the reasons for the refusal (except to the extent that it would be unreasonable to do) and the mechanisms available to complain about the refusal.
Any complaints received by us will be referred for prompt investigation by our compliance team and a written response will be provided to you within a reasonable time (usually no longer than 30 days). We may seek further information from you in order to provide you with a full and complete response.
In the event that:
we will notify both you and the Australian Information Commissioner of the data breach as soon as practicable.
If we make any material changes in the way we use your personal information, we will notify you by posting a notice of the changes on our Platform.
Your use or continued use of our Platform following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by such changes.
Telephone: +61 (0) 407 55 22 44
Post: Director, InSitu Clinical Support Pty Ltd
Please be sure to read our Terms and Conditions